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Privacy Policy

1. Who we are

Controller: Boiler Beavers Ltd

Registered office: The Mills, 49 Canal St, Derby DE1 2RJ

 

Boiler Beavers Ltd operates as a provider of heating products and services. Where finance is offered, this may be provided by third-party lenders who act as separate data controllers.

2. What we mean by personal data

Personal data is any information that identifies you, or could identify you when combined with other data. This includes your name, address, email address, phone number, and any other information relating to you as an individual.

3. How we collect data & what we collect

We collect personal data when you interact with us, including when you:

 

  • Use our website or complete forms

  • Contact us directly

  • Request quotes or place orders

  • Apply for finance

  • Interact with our advertising

  • Are referred to us via partners

 

 

The data we may collect includes:

 

  • Name and contact details (address, email, phone)

  • Property and installation details

  • Usage requirements and preferences

  • Photos relating to installations

  • Order history and payment status

  • Communication preferences

  • Identity/verification data where required

  • Finance-related data (handled by lenders as separate controllers)

  • Technical data (such as IP address, device information, and usage logs)

4. Our lawful bases

We process your data under the following lawful bases:

 

  • Performance of a contract: To provide quotes, install products, and deliver services

  • Legal obligations: To meet regulatory, financial, tax, and warranty requirements

  • Legitimate interests: To operate and improve our business, provide support, prevent fraud, and market to existing customers (balanced against your rights)

  • Consent: For certain marketing communications where required

 

You may withdraw consent at any time.

5. How we use your information

We use your data to:

 

  • Provide quotes and deliver products/services

  • Manage installations, warranties, and aftercare

  • Arrange finance through selected lenders

  • Communicate regarding orders, appointments, and updates

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory requirements

6. Marketing communications

We may contact you about products, services, and offers via:

 

  • Email

  • Telephone

  • SMS/Text

  • Post

 

We will only send electronic marketing where permitted by law. You can opt out at any time:

 

  • Email: Use the unsubscribe link

  • SMS: Reply STOP

  • Phone/Post: Contact us at hello@boilerbeavers.com or 07795435284

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If you opt out, we will retain a minimal record to ensure we respect your preferences.

 

Profiling & finance decisions:

Where finance is involved, lenders and credit reference agencies may use automated decision-making. They will provide their own privacy information.

7. Who we share data with

We may share your data with trusted third parties where necessary, including:

 

  • Installation engineers and subcontractors

  • Technology providers (CRM systems, hosting, communications tools, analytics)

  • Finance providers and lenders

  • Identity verification and fraud prevention services

  • Professional advisers, regulators, and law enforcement where required

8. How we protect your information

We implement appropriate technical and organisational measures, including:

 

  • Access controls

  • Encryption

  • Secure systems and data storage

  • Staff training and data handling procedures

 

Data breaches:

If a breach occurs that poses a risk to your rights, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals where required.

9. Your rights

You have the following rights:

 

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict how your data is used

  • Request transfer of your data

  • Object to processing (including marketing)

  • Withdraw consent at any time

 

To exercise your rights, contact us:

 

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We will respond within one month (this may be extended for complex requests).

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Right to complain:

You can contact the ICO:

0303 123 1113 | ico.org.uk/global/contact-us/

10. How long we keep data

We retain data only as long as necessary, including:

 

  • Orders and installation records: up to warranty period + 6 years

  • Finance records: in line with legal and lender requirements

  • Marketing data: until you opt out or after a period of inactivity

11. Cookies & analytics

We use cookies and similar technologies to improve website functionality, performance, and marketing. Please refer to our Cookie Policy for more information.

12. Children’s data

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If this occurs, please contact us and we will delete the information.

13. Contact

For any privacy-related queries, please contact us:

 

14. Updates to this policy

We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.

 

Latest update: 13/04/2026

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